Frequently Asked Questions
Everything you need to know about your Missoma jewelry experience.
What materials are used in Missoma jewelry?
We use high-quality materials including 18ct gold vermeil, 18ct gold plating on sterling silver, and ethically sourced gemstones. All our pieces are handcrafted and designed to be lead and nickel-free.
How should I care for my jewelry to ensure it lasts?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch or a cool, dry place, and gently clean it with a soft, non-abrasive cloth.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders over a specific threshold depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for most items, provided they are in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does Missoma jewelry come with a warranty?
Yes, every Missoma piece comes with a 2-year warranty from the date of purchase. This covers manufacturing defects but does not cover accidental damage, loss, or natural wear and tear.
Can I track my order once it has been placed?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.